PRIVACY POLICY

Asaan Homes, having its physical office address at Shop no. 121, Ten Singh Palace, Rakesh Marg, Ghaziabad 201001 (hereinafter also referred to as “Company”, “we”, “our” or “us”) operates www.asaanhouse.com including the related mobile site (hereinafter referred to as “Website”). The term “Service” means the Website operated by Asaan Homes.

Our Privacy Policy (“Policy”) governs your visit to the Website and explains how we collect, safeguard and disclose information that results from your use of our Service. We take your privacy very seriously. In this Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Policy constitute your agreement with us (“Agreement”).

We reserve the right to modify this Policy, without notice, at any time. You understand that your continued use of the Services after the Policy has been modified constitutes your acceptance of these Terms as amended.
If this Policy is modified in any way, it will be updated here. Regularly checking and reviewing this page ensures that you are updated on the information which may be collected, used (and under what circumstances), and if it may be shared with other parties (if at all). If we believe that the modifications are material, we will notify you of the changes by posting a notice on the Website, or emailing you at the email address provided to us by you, and as we may deem appropriate. What constitutes a material change will be determined by us, at our sole and absolute discretion.

WE HOPE YOU TAKE SOME TIME TO READ THROUGH IT CAREFULLY, AS IT IS IMPORTANT. IF THERE ARE ANY TERMS IN THIS POLICY THAT YOU DO NOT AGREE WITH, PLEASE DISCONTINUE THE USE OF OUR SERVICES IMMEDIATELY.

WHAT INFORMATION DO WE COLLECT?

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). We may collect Personal Data that you voluntarily provide to us, express an interest in obtaining information about us or our products and Services or otherwise when you contact us.

The Personal Data that we may collect depends on the context of your interactions with us and the Website, the choices you make and the services and features you use. The Personal Data we collect may include the following:

Personal Data Provided by Users. We collect First name; Last name; Email ID; Phone Number; Address; Photograph; Gender; Project Details and other similar information. We may also collect additional information about our users in order to provide relevant and effective services.

Personal Data Provided by Service Providers. We collect First name; Last name; Email ID; Phone Number; Address; Photograph; Gender, Aadhar Card (Id Proof) and other similar information. We may also collect additional information about our users in order to provide relevant and effective services.

All Personal Data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Data.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through any device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, interaction with service professionals, user taps, clicks, booking history, user interest and page views and other diagnostic data. When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Device Data.

We collect device data such as information about your computer, phone, tablet or other devices you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, and operating system configuration information.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service and to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We may use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a Website and stored on your device. Other tracking technologies may also be used such as pixel tags, remarking tags and tag managers to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Please refer to our Cookie Policy.

HOW DO WE USE YOUR INFORMATION?

The information collected from you may be used to operate, provide, develop and improve our services. Data like personal data and other technical data is used to manage orders, provide services, process payments and communicate with you and improvise on all our services.

These purposes include-

We use Personal Data collected via our Website for a variety of business purposes described below. We process your Personal Data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

1. To facilitate account creation and login process. We use the information you allowed us to collect to facilitate account creation and login processes for the performance of the contract. Also, to confirm your identity in order to determine your eligibility to use the website.
2. To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order. Request feedback. We may use your information to request feedback and to contact you about your use of our Website, and to improve the quality of user experience and our support system on the basis of your feedback.
3. To send administrative information to you. We may use your Personal Data to send you product, service, updates and new feature information and/or information about changes to our terms, conditions, and policies.
4. To protect and provide our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention), to deliver the Services to you and detect your requirements and personalize your experience with us.
5. To enforce our terms, conditions and policies. For business purposes, to comply with legal and regulatory requirements or in connection with our contract.
6. To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
7. To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
8. To send you marketing and promotional communications. We and/or our third-party marketing partners may use the Personal Data you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect Personal Data from you. You can opt out of our marketing emails at any time by unsubscribing.
9. Advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

You agree and acknowledge that by using our services and creating accounts with us, you authorize us, our Service Providers and associated partners to contact you. This is to ensure that you are aware of all the services offered by us.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or share the data that we hold based on the following legal basis:

1. Consent: We may process your data if you have given us specific consent to use your Personal Data for a specific purpose.
2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
3. Performance of a Contract: Where we have entered into a contract with you, we may process your Personal Data to fulfil the terms of our contract. After receiving the booking, we do share your requirements, project-related details filled in the portal, and your contact and appointment details with the service professionals.
4. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a summon (including in response to public authorities to meet national security or law enforcement requirements).
5. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your Personal Data in the following situations:
6. Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit or use the Website. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. For Example Google Analytics and other Google marketing tools.
7. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
8. Business Transactions: We may share your information with our business partners to offer you certain products, services or promotions. Your personal data may also be shared or transferred to third parties in the event of business mergers, acquisitions, or the sale of our company or any part thereof, as it is considered valuable intellectual assets.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Website may contain third parties links and which may link to other websites like Instagram, etc. We cannot guarantee the safety and privacy of the data you provide to any third parties. Any data collected by third parties is not covered by this Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Website. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

WE HEREBY DISCLAIM LIABILITY FOR, ANY INFORMATION, MATERIALS, PRODUCTS, OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD-PARTY SITES LINKED TO THIS WEBSITE. BY CREATING A LINK TO A THIRD-PARTY WEBSITE, WE DO NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR INFORMATION CONTAINED ON THAT WEBSITE, NOR ARE WE LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. SUCH A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF OURS AND THE THIRD-PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THIS SITE.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your Personal Data for as long as it is necessary for the purposes set out in this Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this Policy will require us to keep your Personal Data for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize such information or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

DO WE TRANSFER YOUR PERSONAL DATA?

Many of our third-party service providers are based outside India, so processing of your Personal Data will involve a transfer of your Personal Data outside India and it will be maintained or accessed in servers or files located in countries outside India. By accepting our privacy policy you expressly consent to the transfer, process, and store of your personal data between Asaan Homes and third-party service providers that allow us to discharge our regulatory and compliance obligations.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your Personal Data, the transmission of Personal Data to and from our Website is at your own risk. You should only access the Website within a secure environment.

ACCESS TO PERSONAL DATA

It’s important that you make sure the Personal Data we hold about you is accurate, up-to-date and complete. If any of your details change or if you believe that any Personal Data Company has collected about you is inaccurate you can contact us (via “Contact us”) and we will take reasonable steps to correct it in accordance with the requirements of the Privacy laws.

You can request access to the Personal Data that we hold about you. To make a request see “Contact us” for details. We may charge reasonable costs for providing you access to your Personal Data.

DELETION OF ACCOUNT AND PERSONAL DATA

If you no longer wish to use our Services, you may be able to delete your account and data with us. If you can delete your own account, please contact us at privacy@asaanhouse.com by adding the word “Request for Deletion of Account and Personal Data” in the subject line of your email to clearly communicate your intention.
We may require additional verification steps, such as providing identification documents, and there might be charges involved depending on your request..

WHAT THIRD-PARTY PAYMENT PROCESSORS DO YOU USE?

Asaan Homes offer paid products and/or services, but we do not store or collect your payment details. Instead, we may use third-party services for payment processing,(i.e. Paypal, Razorpay).
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Razorpay: https://razorpay.com/privacy/

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Data is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard,

American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We take the security of our users' payment information very seriously and are committed to protecting it. By using trusted third-party payment processors that adhere to the PCI-DSS requirements, we can provide a secure and reliable payment experience for our users.

HOW DO WE PROTECT CHILDREN’S PRIVACY?

Our Services are not for the use of children below the age of 18, without parental consent (“Child” or “Children”). We do not knowingly collect personally identifiable information from Children under 18 without parental consent. If you become aware that a Child has provided us with Personal Data without the parent's consent, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

WHAT INFORMATION DO THE SERVICE PROVIDERS HAVE ACCESS TO?

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

GOOGLE ANALYTICS

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

HOW CAN YOU SUBMIT A COMPLAINT?

You can notify us of any complaint you may have about our handling of your Personal Data via 'Contact Us’. We will endeavour to reply to you within 30 days of receipt of the complaint, and we hope that we will be able to resolve any complaints you may have without needing to involve third parties.

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.

HOW TO CONTACT US?

After reviewing this policy, if you have any additional questions, concerning this Privacy policy, please contact us by sending an email to privacy@asaanhouse.com by adding the word “Privacy" in the subject line.

Grievance Officer
Name: Sidharth Nigam
Designation: Grievance Officer
Email: privacy@asaanhouse.com